Returns Policy

MONEY BACK GUARANTEE

Tantrixx offers a full money-back guarantee, if returned within 14 days of purchase. We want you to be completely happy with our products. Please read carefully below, to understand all terms and conditions. It is the customers full responsibility to abide by the below requirements. Under no circumstances will these terms be changed.

The entire value of products purchased need to be returned, minus any mitt purchases, unless legally obliged under the standard manufacturer’s warranty (Meaning we will not refund any mitts unless proof of manufacturing fault can be shown).

Shipping will not be refunded and will be at the customers full expense.

Customers can choose to send registered post or not, however, if the products are not delivered to us, and no tracking has been provided, we cannot take responsibility for lost items, and therefore we cannot process the refund

Customers must return the products with no more than ¼ used in each item.

Once received, and checked, a refund will be processed, through the same method of payment used to purchase the product.

Please email us at info@tantrixx.com, prior to returning, for full return address.

In the event your goods have been damaged in transit, please email us at info@tantrixx.com, and we will work to resolve the issue